Question 1

What exactly is a CP12?

Accepted Answer

CP12 was the old CORGI form number and the name has stuck. The proper title is the Landlord Gas Safety Record. It lists every gas appliance in the property, what was checked, what passed and anything that didn’t — and it is what shows you have met your duty under the Gas Safety (Installation and Use) Regulations.

Question 2

How often do I need one, and can I book it early?

Accepted Answer

Every twelve months. You can have the check done up to two months before the expiry date and keep your original date, so booking early costs you nothing — the new record still runs from when the old one would have run out. Leave it until after it has expired and you lose that, because the clock starts again from the day of the check.

Question 3

Do I have to give my tenant a copy?

Accepted Answer

Yes. Existing tenants get a copy within 28 days of the check. New tenants get one at the start of the tenancy, before they move in. You need to keep the records for two years. Ours is emailed the same day, so there is nothing to chase and nothing to photocopy.

Question 4

Mine has already run out. How bad is that?

Accepted Answer

Get it booked, and stop bracing for the lecture — you won’t get one from us. An expired record is a breach of the regulations, and it can also cause problems later if you ever need to serve a Section 21 notice, because your tenant has to have been given a valid one. Ring us and we’ll get someone out.

Question 5

Does it cover my tenant’s own cooker?

Accepted Answer

Not the appliance itself — that one is theirs. But the pipework and the flue serving it are yours, so they are checked. And if a tenant’s own appliance is obviously unsafe, our engineer will say so to both of you, because nobody sensible walks away from that.

Question 6

My tenant won’t let anyone in.

Accepted Answer

It happens, and the duty still sits with you, so what matters is being able to show you tried — write to them, offer dates, keep copies of everything. We’ll work around the tenant where we can, evenings and weekends included. An appointment that actually suits them is usually the thing that unsticks it.

Question 7

What happens if something fails the check?

Accepted Answer

It depends what it is. Anything classed Immediately Dangerous is disconnected there and then, with permission, and you are told why in writing. At Risk appliances are turned off and labelled until they are put right. Most of what we actually find is smaller than that — a blocked vent, a tired seal, a fire that needs a proper clean — and can be sorted while we are there.

Question 8

I have several properties. Is there a better way to do this?

Accepted Answer

Yes. Put them on a service contract and we hold the renewal dates, then remind you before each one falls due — so none of them lapse while you are busy with something else. There are discounts for more than one property, and we send the same engineer wherever the diary allows it, which tenants tend to prefer.

Question 9

Are HMOs any different?

Accepted Answer

The check itself is the same, but there are usually more appliances and more flues, so allow longer for the visit. If the property is licensed, your council will normally want to see the record as part of the licence conditions.

Question 10

Which areas do you cover?

Accepted Answer

Kent, London and a good part of the South East. We are based near Maidstone, so Maidstone, the Medway towns, Malling and the villages around them are quickest for us, but landlord work takes us into London and across the county every week. Ring 01622 474008 and we’ll tell you straight away whether we can get to you.

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